Terms of Use

1. Acceptance

By creating an account or using OptoGuide™, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, do not use the platform.

OptoGuide™ is operated by OptoGuide Pty Ltd (ABN 34 694 743 890, ACN 694 743 890), a company based in Queensland, Australia (“we”, “us”, “our”). These terms are a contract between you and OptoGuide Pty Ltd. In these terms, “you” means the individual practitioner holding the account.

2. What OptoGuide™ is

OptoGuide™ is a deterministic clinical workflow tool designed to supportAustralian optometrists during consultations. It provides structured decision pathways, drug and therapeutic references, referral generation tools, and client-side prescription PDF preparation tools.

OptoGuide™ is not an AI diagnostic system. It does not generate probabilistic diagnoses. All clinical logic is rule-based and auditable.

2A. Artificial intelligence

OptoGuide™ does not use artificial intelligence. No feature available to you uses a language model or any other AI, and nothing you enter is sent to an AI service. Triage, urgency, management, prescribing and referral content comes from fixed, rule-based logic that cites its sources so you can review it. If we ever offer an optional AI feature, it will be labelled as AI on the screen where you use it, and we will update these Terms before it becomes available.

3. Clinical use and responsibility

3A. Intended users

OptoGuide™ is intended for use by qualified optometrists, optometry students under supervision, and other registered health professionals. Certain features, including live prescribing and referral execution, require you to hold and declare the relevant registration, prescriber number and therapeutic endorsement.

It is not intended for use by patients or the general public. Any use outside of a professional clinical context is at the user's own risk.

4. Acceptable use

You agree to use OptoGuide™ only for lawful purposes and in accordance with these terms. You must not:

• Use OptoGuide™ to provide clinical opinions to patients without independent clinical assessment
• Share your account credentials with others. Accounts are for a single named practitioner, and we monitor for concurrent use across devices and locations
• Attempt to reverse engineer, scrape, or extract content from the platform
• Use the platform in any way that could harm patients or bring the profession into disrepute
• Enter patient-identifiable information anywhere except in the local prescription or referral generators, where it is never transmitted to our servers
• Enter patient-identifying details into Case Records, support messages, or any free-text field that is saved to our servers

5. Account and access

You are responsible for maintaining the security of your account credentials and for the accuracy of the professional details on your profile. You must notify us promptly if you believe your account has been compromised.

You may close your account at any time. We may suspend or close an account that breaches these terms. Where the breach can be fixed, we will first tell you what is wrong and give you a reasonable opportunity to fix it. We may act immediately only where the breach is serious or the account puts patients, other users or the security of OptoGuide™ at risk. If we close a paid account for a reason other than your breach, we will refund the unused portion of any period you have paid for. When an account closes, your information is handled as described in our Privacy Policy.

6. Free trial

Every new account starts with a 14-day full-access trial. No payment method is required to start the trial, and it does not convert into a paid subscription automatically. When the trial period ends, your account simply reverts to the free tier, and you will not be charged unless you separately choose to subscribe.

During an active trial you may use prescribing and referral execution features, provided you meet the clinical requirements in clause 3A. Once a trial lapses, those features are blocked while learning and reference access continues. Accounts created through a colleague's referral invitation receive a 28-day trial on the same terms. Trials are limited to one per person.

7. Subscription and billing

OptoGuide™ offers a free tier and a paid individual subscription. Current pricing is shown on the Pricing page. Payments are processed by Stripe. By subscribing, you agree to the applicable plan pricing at the time of purchase. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

You may cancel at any time from the billing portal in your profile. Cancellation takes effect at the end of your current billing period, and access continues until then. Pricing is subject to change; registered users will be notified by email of material changes before they take effect, and any change applies from your next renewal, never mid-period.

7A. Changes to the service

We keep improving OptoGuide™, so features and content will change over time, and the service may occasionally be unavailable for maintenance or for reasons outside our control. If a change materially reduces what your paid subscription gives you, you may cancel and we will refund the unused portion of any period you have paid for. If we decide to stop providing OptoGuide™, we will give you at least 30 days' notice where practicable and refund the unused portion of any period you have paid for.

8. Refunds and your consumer rights

Because every account can trial the full product free of charge before paying, we do not offer refunds for change of mind, for partially used billing periods, or for periods during which you did not use the service. Cancelling stops future renewals; it does not refund the current period.

This does not limit your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be fit for the purpose we describe. If we fail to meet a consumer guarantee, you are entitled to a remedy, which for a major failure includes cancelling the service and obtaining a refund of the unused portion. If you believe something has gone wrong, contact us and we will work with you in good faith.

9. Referral program

If we make a referral program available, the following terms apply.

• Your personal invitation link gives a new colleague a 28-day full-access trial instead of the standard 14 days.
• You earn a reward only when a person you referred converts to a paid subscription for the first time. No reward is earned at signup, or if they never subscribe.
• The reward is one month of the standard monthly plan price, applied as an account credit to your billing account, and is applied against your next invoice. If you do not have a paid subscription at the time, we instead extend your access by 30 days.
• The credit is a fixed amount equal to one month at the standard monthly rate, regardless of the plan or billing interval you are on. Annual subscribers receive that same fixed credit, not one twelfth of an annual fee.
• One reward per referred person. Rewards have no cash value, are not transferable, and cannot be redeemed for cash or refunded.
• Self-referral, duplicate or fictitious accounts, and any attempt to manipulate the program will forfeit rewards and may result in account suspension.
• We may change or end the program at any time. Rewards already credited to your account will be honoured.

10. Intellectual property

The OptoGuide™ software, interface, design, and the clinical pathways, workflows, summaries and illustrations we author are our intellectual property or are used under licence. Subject to these terms, we grant you a personal, non-exclusive, non-transferable licence to use OptoGuide™ for your own clinical practice for as long as your account is active.

You may use, print and share the documents you generate: prescriptions, referral letters, patient handouts and CPD records, in the ordinary course of your practice. You may not otherwise reproduce, redistribute, resell or create derivative works from OptoGuide™ content, or use it to build a competing product, without our written permission.

Third-party material. OptoGuide™ reproduces or summarises material owned by others, including Medicare Benefits Schedule and Pharmaceutical Benefits Scheme information published by the Commonwealth of Australia, Austroads assessing-fitness-to-drive standards, published clinical guidelines, and pharmaceutical brand names. That material remains the property of its respective owners, is used for reference purposes, and is not claimed by us. All third-party trade marks are the property of their respective owners. Our attribution notices are published at optoguide.com.au/attributions.

Content you create. You retain ownership of the case records, notes, CPD entries and other content you enter. You grant us only the limited licence needed to store, display and back it up so we can provide the service to you.

11. Responsibility and limitation of liability

1. Clinical responsibility. OptoGuide™ supports, and does not replace, your professional judgment. Every assessment, diagnosis, prescribing, referral and management decision is yours as the treating practitioner, as set out in clause 3.
2. Content. We take reasonable care to keep OptoGuide™ content accurate and to publish the sources it relies on. Apart from the guarantees referred to in clause 8 and anything we expressly state in these terms, we do not promise that the content is complete, current or free of errors, or that it suits every patient or clinical situation.
3. Consumer guarantees. Where OptoGuide™ is not a service of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again.
4. Indirect loss. We are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data.
5. Overall cap. Our total liability to you for all claims arising out of or in connection with these terms or your use of OptoGuide™, whether in contract, in tort (including negligence), under statute or otherwise, is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and AUD $100.
6. Your contribution. Our liability is reduced to the extent that a loss was caused or contributed to by you, including by acting on OptoGuide™ content without your own independent clinical assessment.
7. What these limits do not affect. The limits in this clause apply to the maximum extent permitted by law. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law, and nothing limits liability that cannot lawfully be limited, including liability for fraud.

11A. Claims arising from your practice

If a patient or another third party makes a claim against us that arises from your clinical decisions, your treatment of a patient, or your breach of these terms, you will compensate us for the loss we reasonably incur in dealing with that claim. This applies only to the extent the claim arises from your decisions or your breach, and not to the extent it was caused by our own negligence or breach of these terms. We will tell you promptly about any such claim and will not settle it in a way that admits fault on your behalf without your agreement.

12. Changes to these terms

We may update these terms from time to time. When we make a material change we will tell registered users by email or by a notice in OptoGuide™, and the next time you sign in you will be asked to accept the revised terms before you continue. The date at the top of this page shows when these terms were last revised.

You do not have to accept a change. If you do not, you may close your account instead, and if the change materially disadvantages you we will refund the unused portion of any period you have paid for.

12A. Resolving a problem

If you have a complaint or dispute about OptoGuide™, please contact us first. We will both try in good faith to resolve it within 30 days before either of us starts court proceedings, unless urgent relief is needed. This does not limit your right to complain to a regulator.

13. Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland, and courts entitled to hear appeals from them.

13A. General

• The whole agreement. These terms and the Privacy Policy are the whole agreement between you and us about OptoGuide™.
• If part of these terms is invalid. If any part of these terms is unenforceable or void, it is read down or severed to the extent necessary, and the rest of these terms continues to apply.
• Transfer. You may not transfer your account or these terms to anyone else. We may transfer them to a business that takes over OptoGuide™ and continues to provide it on these terms, and we will tell you if we do.
• No waiver. If we do not enforce a term straight away, we can still enforce it later.
• Notices. We give notices to the email address on your account, and you can give notices to support@optoguide.com.au.

14. Contact

Questions about these terms? Get in touch.